Contact Us

Phone: 0800 221 088
Email Address:
Postal Address: P O Box 11187, Ellerslie, Auckland 1542

We are open during standard business hours:

Monday:         8.00am – 5.00pm
Tuesday:         8.00am – 5.00pm
Wednesday:  8.00am – 5.00pm
Thursday:       8.00am – 5.00pm
Friday:             8.00am – 5.00pm

Unfortunately, we do not operate on Public Holidays.

Repayment problems?

Click here for assistance on what to do.


Please click here to make a complaint.

Financial Hardship application

Please click here to request a hardship application form.

Repayment Waiver

Please click here to request a Repayment Waiver application form.

You can contact our independent disputes resolution scheme operated by Financial Services Complaints Ltd (“FSCL”) and approved by the Ministry of Consumer Affairs.
FSCL may be contacted at:
Phone:  0800 347 257

There is no cost for you to use the services of FSCL.

Please complete this form if you wish to contact us by e-mail.
To assist us in responding promptly to your enquiry, please complete all fields if possible.